INTERPRETATION CENTER(TELEPHONE, VIDEO-PHONE)
Valuing first contact
Connecting words to words, and assisting mutual communication
Telephone interpretation available 24 hours a day, 365 days a year, with 13 languages supported as standard
If you have a telephone or telecommunications line, you can use our telephone interpretation service.
We undertake initial support and FAQ based support for customer inquiries via e-mail and telephone
What we do
2 Way Telephone
When face to face with someone who speaks a language other than Japanese, give us a call and we provide interpretation via passing the handset back and forth. Department store tax refund counters, information centers, etc.
3 Way Telephone Interpretation
When you have a phone call from someone who speaks a non-Japanese language, call us using a 3 way call function, and after the 3 locations are connected, we provide interpretation.
Video & iPad
With this service, you can contact the interpretation center by telephone, iPad, or video interpretation system, and the interpreter operator on the other end of the line will interpret the staff member's and customer's conversation turn by turn.
We provide initial support on your company's behalf for customer inquiries received by telephone and e-mail. By having your staff handle only what needs to be dealt with on an individual basis, we minimize your costs and workload.
Multilingual support based on an FAQ for service related inquiries received by e-mail and telephone.
support for international customers
in non-Japanese languages
We provide improvement reports
In addition to interpretation and translation, Bricks provides monthly reports to clients. We categorize call details, analyze data, and propose improvements that would be more efficient for our clients.
What's more, based on the result of the report, we create an English language support manual allowing you to provide English language support.
Understanding Japan's future with data
Number of PeopleNumber of international residents
Source: Ministry of Justice
Number of PeopleNumber of international visitors to Japan
Source: Japan National Tourism Organization (JNTO)
Consumption amountAmount spent by all international visitors
Source: Japan National Tourism Organization (JNTO)
- Ability to operate a Japanese
- multilingual hybrid center
- 3 way simultaneous interpretation
13 languages supported
- Japanese operatorsWe recruit operators with experience working in overseas businesses who have a TOEIC level of 900 points
- International operatorsWe recruit operators with a language level equal to JLPT Level 1, who also have a wealth of experience with formal Japanese, polite Japanese, and complaint handling
- Specialist vocabularyWe have operators who are able to handle specialized vocabulary such as medical terminology, legal terminology, and IT terminology.
- 24 hours a day, 365 days a year
Overnight & weekend /
holiday only operation also possible
- Customized to match usage scene
- Video interpretation making
use of iPads etc. is also available
Japan Tourism Agency : Business activities for the welcoming of overseas tourists
Ministry of Internal Affairs and Communications : Translation related to the basic resident register system
Ministry of Economy, Trade and Industry : Helpdesk for business activities for preparing an environment to
accept international patients
Ministry of Justice : Customer correspondence service at the help desk within the Immigration Bureau
Japan National Tourism Organization : Out of hours telephone support during natural disasters
Embassy of Japan in UAE : Escort Interpreting during ambassadorial visits, etc.
Local governments, central fire departments
Tokyo, Kyoto, Aichi Prefecture, Aomori Prefecture, Okinawa Prefecture, Kanagawa Prefecture, Shiga Prefecture, Shimane Prefecture, Nagano Prefecture, Nara Prefecture, Tottori Prefecture, Ashiya, Ayase, Atsugi, Ebina, Osaka, Otsu, Kanuma, Gifu, Kyoto, Gotemba, Saitama, Zama, Sakai, Sagamihara, Joso, Zushi, Tachikawa, Chofu, Narita, Hachioji, Fujisawa, Mitaka, Musashino, Itabashi , Katsushika, Suginami, Sumida, Setagaya, Nerima, Bunkyo, Minato, Osaka City Fire Department, Kyoto City Fire Ddepartment, Kobe City Fire Ddepartment, Sakai City Fire Ddepartment, Bisan Fire Ddepartment
TOBU RAILWAY CO.,LTD., Toyota Motor Corporation, Keikyu Corporation, Nissan Car Rental Solutions Co.,Ltd., Odakyu Electric Railway Co., Ltd., TOKYU CORPORATION., Central Nippon Expressway Company Limited, West Nippon Expressway Company Limited
St. Luke's International Hospital, The Cancer Institute Hospital of JFCR, NTT Medical Center Tokyo, Aichi Medical Interpretations System
Takashimaya Company, Limited, Daimaru Matsuzakaya Department Stores Co., Ltd., Mitsubishi Estate・Simon Co., Ltd., TOKYO DOME CORPORATION
Mitsubishi UFJ NICOS Co., Ltd. , JCB Co., Ltd.
Tokyo Zoological Park Society (Ueno Zoo), YokohamaHakkeijima Seaparadise
NIPPON TELEGRAPH AND TELEPHONE EAST CORPORATION, SoftBank Group Corp.
Apartment management companies
ITOCHU Corporation, Mitsubishi Estate Company,Limited
JTB Group, KNT-CT Holdings Co., Ltd.